Returns & Exchanges
Due to the perishable nature of our exotic produce, we offer a satisfaction guarantee to ensure you receive your fruit in peak condition. If your order arrives damaged or unsatisfactory, please notify us within 24 hours of delivery for a replacement or refund.
Document the Issue
Take clear photos of the damaged fruit and the shipping box label immediately upon arrival to help us process your claim.
Contact Support
Send your order number and photos to our customer care team at support@exoticfruits.com within the 24-hour delivery window.
Internal Review
Our quality control team will review your submission to verify the condition and determine if a refund or reshipment is appropriate.
Resolution
Once approved, we will either dispatch a fresh replacement of your rare fruits or issue a full credit to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing